A message from the General Manager

During this time of uncertainty, on behalf of The Firebrand Hotel and Averill Hospitality, I want to thank you for the trust you place in us and assure you that your comfort, well-being, and safety continue to be our highest priorities.

Averill Hospitality extends our concern to all individuals affected directly or indirectly by coronavirus (COVID-19). We are committed to providing a comfortable and healthy environment for our guests and team members and are closely monitoring changing situation.

Through April 30, The Firebrand Hotel is open only for overnight guests that are travelling for essential business. Please contact us at 406.863.1900 between 7am and 10pm with any questions, concerns, or to make a reservation.

We hope to return to normal business after April 30th, and online reservations are available for arrivals May 1st and beyond.

With respect to current recommendations established to keep our community safe, The Firebrand Restaurant and Firebrand Spa are closed until further notice. We look forward to resuming normal business hours as soon as is practical. All Firebrand Happenings scheduled through the end of April are cancelled.

As always, we adhere to comprehensive health and safety procedures, including all local laws, and we have supplemented our best practices in response to current concerns. As we continue to adapt our behavior, I want to advise you of a few of the additional health and safety measures we’re taking to help keep our guests and employees safe:

  • Our teams are receiving ongoing communication and enhanced operation protocols.
  • All “high-touch” areas are treated with additional disinfectant/sanitizer with increased frequency. This includes public door handles, handrails, elevator surfaces, shuttle vehicles, lobby areas, restrooms, etc.
  • Hand sanitizer is available for use in hotel common areas.
  • In-room amenities such as glassware and mugs are being replaced with pre-packaged, disposable alternatives.

We encourage all guests and require all team-members to follow recommended preventative measures to protect themselves and others:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use a hand sanitizer with a minimum 60% alcohol.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home if you are sick.
  • Avoid gatherings of 10 or more people.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash. If you don’t have a tissue, use your elbow. After coughing or sneezing, wash your hands.
  • Routinely clean all frequently touched surfaces with disinfecting cleanser.

On March 30th, the Governor of Montana issued a directive affecting travelers to Montana that are arriving from another state or country. This directive is in effect through April 24, 2020, involves the following points, and the full document can be accessed here.

  • Any person coming to Montana from another state or country for a non-work-related purpose must immediately self-quarantine for 14 days. If a person will be present in Montana for fewer than 14 days, that person must self-quarantine for the duration of the visit.
  • Any person who has already arrived in Montana from another state or country for a non-work-related purpose before the date of this Directive must immediately self-quarantine for the remainder of a 14-day period beginning on the date of their arrival in Montana, or until their departure from Montana—whichever is sooner.
  • These quarantine restrictions do not apply to persons traveling through Montana en route to another destination or to public health, public safety, or healthcare workers.
  • These quarantine restrictions apply to Montana residents and non-residents alike.

For guests that wish to cancel an upcoming stay, we have added flexibility to our cancellation policy for reservations with arrival dates on or before May 15th. We will continue to monitor the evolving situation and recommendations of the CDC and State of Montana. If you have questions about your upcoming stay, please contact us at 406.863.1900, toll-free 844.863.1900, or email.

We continue to monitor the advice of government agencies and encourage you to stay informed by referencing reputable sources:

Centers for Disease Control and Prevention (CDC)
https://www.cdc.gov/coronavirus/2019-nCoV/summary.html

Montana Governor's Coronavirus Task Force
https://covid19.mt.gov/

Averill Hospitality is a family-owned and operated business that strives to provide exceptional guest experiences in a fun and friendly environment. When challenges arise, so do opportunities to support one another as we can. Thank you for your support and understanding.

We look forward to welcoming you to Whitefish!

Sincerely,
Angela Flickinger
General Manager

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